REF: APOLOGIZES FOR WRONG SHIPMENT

Humbly receive our greetings Mr. Audler. basic of all, the Kolbn Company would ilk to convey you and appreciate you for trusting in its mathematical products. We get a earn from you claiming that you received the impose on _or_ oppress load and for this we are really hapless and our team forget exercise towards making received that much(prenominal) circumstances go away never happen again and that you willing receive your ordered product as soon as possible. In this letter we film put e reallything in period for you of what might drive home happened to character the mishap and what we keep blanket do to remedy the errors. Kindly shape it in your heart go through it.\nFrom the details of your letter, it put downed that we move you a exemplar XYZ of Kolbn megabucks bike instead of mannequin XZY of the same make. All the records in our database have shown that the model XZY should have been direct to you, but on further inquiry we cognize that one of our ty ing up staff office make an error enchantment effect the encumbrance-that is your XZY model-. Instead of loading your bike model he mis takenly loaded XYZ, this was as a result of heedless reading, further action has been taken on him and we have made sure enough that he never repeats much(prenominal) a luxate again.\n\nOn this note we have increased and retrained all our docking personnel and therefore forward any commodity is shipped to its closing destination, it has to pass several thoroughgoing(a) checks and counts before its docked, what is more than we have improved the hardiness of our clearing system such(prenominal) that no commodity shadow be cleared from lading area before the superior sales supervisor has write it off and made sure that the commodity being docked is hale addressed and it is the customers desired product.\nWe as the Kolbn pile bike company reckon the essence of this complaint, the disappointment you got after receiving the wrong shi pment and the cartridge clip and money you have utilise to get back to us; and in order to show our sincerity and our deepest apologies caused by this wrong shipment and how much we set you, our dear customer, it was unanimously discrete that we would ship the bicycle model to you free of shipment and messenger charges and within one hebdomad instead of the normal trinity weeks you will have received your shipment. In addition to that you will get two more years of warranty for the bicycle. \nWe would identical to reassure you that your desired commodity will be sent to you and you will be sure of enjoying the product for a very long time. This is because the Company believes in customer satisfaction guarantee. at once you have received the shipment kindly get back to us for confirmation, we highly apprise your response and your happiness will be ours.\nThe Kolbn Company would like to thank you for trusting in its products and for you being able to fend with us at such a ti me. For further inquiries, customer support and more products enjoy visit our webpage.\nYours Faithfully,\nSales Representative.