Financial Management

Course Project Outline: High Performance collection - AT&T Inc. case study. GM591ON - Leadership and Organizational fashion proofreader: Barbara Ward May 29, 2011 INTRODUCTION: The organization that allow for be the topic of discussion in my final wander subject is AT&T Inc. AT&T is a globe traded company (NYSE: T) and a global leader in telecom, with 883,441 miles of net income fiber, AT&T has one of the worlds just about tidy net profit backbones I was an Account Manager in this organization for oer 9 years. My role was that of a informative technical exchange of various telecommunication solutions to major businesses end-to-end the nation. In this role, l aggressively hunted for new businesses and grew animate account base. In recent time, AT&T has been having a very superior rate of client dis rejoicing, than ever before. This is due, most of the time, to silly run delivery and inaccurate care. The most patent contributory calculate is the i nability of my team, the sales team to fight back the delivery and billing organizations of the business partly responsible for nodes complain. task THAT WILL BE DISCUSS: The nature of the problem is the urgency for improved customer satisfaction.

Therefore, the companys high precedence on customer satisfaction places emphasis and importance on the counselling of the sales team. One mutual concern amongst the concern body of the Sales Team is the lack of authority or empowerment the teams take hold over the processes and procedures that govern the telecommunication solutions they provide for their cus tomers. This is a major problem for the Sale! s management team. This can be categorized as part of a larger customer satisfaction problem that AT&T Inc. has been facing over a period of time. Changing engineering requires replacement of obsolete in fractures and retraining of employees on browse processing. Most of the time, complain arises from poor service delivery or not being able-bodied to deliver on promise....If you want to get a adept essay, order it on our website: BestEssayCheap.com

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